Pass contact attributes into a screen pop Set an attribute in a flow and pass it to the contact-control-panel experience as an agent note.
What it does This small example shows the flow side of a screen-pop integration. It illustrates passing text as a contact attribute; the surrounding agent application still needs the appropriate screen-pop behavior.
When to use it Screen pop Agent context CRM integration What it uses Amazon Connect flows Set contact attributes Contact Control Panel Who it’s for Developers Integration Engineers Official source
Official Resource AWS Documentation
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Last verifiedSeptember 2026
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