Pipeline 195 addresses stalled dialer delivery
NICE documents a fix for Personal Connection agents remaining available without calls when stale records misrepresented stopped skills.
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NICE CXone
NICE CXone Intelligence
Release updates, technical changes, deprecations and practical intelligence for NICE CXone.
Routing, workforce operations, agent tools and platform changes.
Latest Updates
4 updates · Newest first
26.3 CU2 fixes dropped RUNAPP submissions during hold
A Studio fix addresses form submissions that were silently lost while a voice contact was on hold because ONDATA did not fire.
26.3 brings unified quick responses into general release
Quick responses move toward one administration surface, with skill-based visibility replacing the earlier tag-based model.
Manual outbound calls gain configurable compliance checks
The 26.3 release adds checks for agent-dialed calls using Outbound Engagement rules, with calls blocked when a configured check fails.