Branch by business hours, holidays and emergency overrides Use a shared hours-of-operation profile to control the routing branches in a Studio script.
What it does The example demonstrates open, closed and holiday handling alongside temporary override paths. It also explains the relationship between the profile, tenant time zone and script branches.
When to use it Business-hours routing Holiday routing Emergency routing What it uses NICE Desktop Studio HOURS TIMEZONE ACD hours profiles Who it’s for Administrators Contact Center Engineers Before you build This source is the Desktop Studio version. The page links to the corresponding browser-based Studio documentation.
Official source
Official Resource NICE CXone Help Center
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Last verifiedSeptember 2026
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