Official resources. Practical implementations.
Blueprints, templates, sample flows and implementation resources for modern contact-center platforms.
Find official implementation resources from Genesys Cloud, Webex Contact Center, Amazon Connect, NICE CXone and Five9, organized in one searchable library.
Loading search and filters…
Configure the OAuth and JWT connection between Genesys Cloud and ServiceNow using reusable infrastructure definitions.
For: Architects · Integration Engineers
Deliver a link to a web-based survey by text message after a customer interaction.
For: Administrators · Contact Center Engineers
Use GitHub Actions, Terraform Cloud and CX as Code to move tested configuration between Genesys Cloud environments.
For: Developers · Architects
Connect an Architect bot flow to an AWS Lambda function through a Genesys Cloud data action.
For: Developers · Architects
Use a data action to call the Genesys Cloud public API from a flow.
For: Developers · Contact Center Engineers
Retrieve employee time-off balances and send Genesys Cloud WFM requests to an HRIS.
For: Architects · Integration Engineers
Add Okta single sign-on to Genesys Cloud Messenger across multiple domains.
For: Developers · Architects
Explore a sample CRM application using the Genesys Cloud Embeddable Framework and dynamic framework configuration.
For: Developers · Integration Engineers
Use emergency groups, callbacks and voicemail to explore business-continuity routing across Genesys Cloud organizations.
For: Architects · Contact Center Engineers
Use a conversation event and wrap-up code to trigger a text message when a callback does not reach the customer.
For: Developers · Contact Center Engineers
Connect Salesforce to Genesys Cloud analytics APIs and visualize the data inside Salesforce.
For: Developers · Architects
Set an agent’s Teams presence when an inbound Genesys Cloud voice interaction starts and ends.
For: Integration Engineers · Administrators
Start with a Flow Designer template that treats open hours, holidays and emergency closures differently.
For: Administrators · Contact Center Engineers
Offer a short touch-tone survey after the agent disconnects and store the rating in a reportable variable.
For: Administrators · Contact Center Engineers
Guide callers through an IVR menu and send them to the appropriate queue or destination.
For: Administrators · Contact Center Engineers
Use caller-number lookup to retrieve Salesforce context, personalize routing and update the case after the call.
For: Integration Engineers · Developers
Retrieve a caller’s active ServiceNow incident, prioritize the call and pass incident details to the agent.
For: Integration Engineers · Architects
Exchange customer and appointment data with a Google Dialogflow CX bot, then route to an agent when needed.
For: Developers · Architects
Collect and validate the date, time window and time zone for a scheduled callback.
For: Contact Center Engineers · Administrators
Use GraphQL contact history to identify the agent who handled a caller’s recent interaction.
For: Developers · Contact Center Engineers
Explore official OAuth, reporting, web callback, webhook and desktop API examples in one sample repository.
For: Developers · Integration Engineers
Study a sample flow that checks queue conditions and lets the caller request a callback.
For: Administrators · Contact Center Engineers
Interrupt hold audio with callback options while keeping separate behavior for voice and chat contacts.
For: Contact Center Engineers · Administrators
Invoke Lambda from a contact flow and use the returned value as customer context.
For: Developers · Contact Center Engineers
Set an attribute in a flow and pass it to the contact-control-panel experience as an agent note.
For: Developers · Integration Engineers
Explore how routing priority and age influence the order in which queued contacts reach agents.
For: Architects · Contact Center Engineers
See how a flow handles recording and monitoring differently for voice, chat and task contacts.
For: Administrators · Contact Center Engineers
Use percentage-based distribution to send contacts down different flow branches.
For: Architects · Contact Center Engineers
Build a press-or-say menu that uses Amazon Lex for account-lookup intent and agent escalation.
For: Developers · Architects
Study a sample that combines Connect, Lex, Lambda and AWS KMS to encrypt customer input.
For: Developers · Architects
Configure embedded apps, workspace tabs or external links using step-by-step guides.
For: Administrators · Integration Engineers
Let callers keep their queue position without remaining on the line, using the CALLBACK action.
For: Contact Center Engineers · Administrators
Use a shared hours-of-operation profile to control the routing branches in a Studio script.
For: Administrators · Contact Center Engineers
Configure the REST API action to send a request and handle its returned data, errors and throttling.
For: Developers · Integration Engineers
Adapt the personal voice and chat queue scripts that run when an agent transfers a contact in MAX.
For: Contact Center Engineers · Administrators
Pass interaction context to a custom URL or form when an agent answers a contact.
For: Developers · Contact Center Engineers
Use inbound and outbound Studio examples to connect Google CCAI through Agent Assist Hub.
For: Architects · Developers
Connect an embedded Five9 adapter to CRM search, screen pop, call logging and click-to-dial callbacks.
For: Developers · Integration Engineers
Define custom search behavior for voice and text interactions in a Five9 Salesforce integration.
For: Developers · Integration Engineers
Register agent-desktop UI components with JavaScript handlers and interaction-aware templates.
For: Developers
CxCave organizes and summarizes these resources. The original materials remain owned and maintained by their respective vendors.