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Follow up on a missed callback with SMS

Use a conversation event and wrap-up code to trigger a text message when a callback does not reach the customer.

What it does

An event trigger starts an Architect workflow, which calls the SMS API through a data action. The example illustrates an event-driven follow-up after a customer is unavailable.

When to use it

  • Callback follow-up
  • Outbound SMS

What it uses

  • Process automation triggers
  • Genesys Architect workflows
  • Data Actions
Technologies

Who it’s for

  • Developers
  • Contact Center Engineers

Before you build

The repository retains a process-automation beta-program note. Recheck current trigger permissions and feature availability before adapting the example.