Data tables hold more reference data for business-managed configuration
Data tables can hold up to 20,000 values per table and support export, bulk edits, moving tables between instances and loading data from external sources.
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Amazon Connect
Amazon Connect Intelligence
Release updates, technical changes, deprecations and practical intelligence for Amazon Connect.
Cloud architecture, routing, self-service and operational intelligence.
Latest Updates
4 updates · Newest first
Set task and email capacity by workload type
Task and email concurrency can now reflect workload complexity, priority or business function instead of one limit for the entire channel.
Agentic CX designer reaches general availability
The visual designer combines open-ended AI conversations with deterministic workflow steps for voice and digital self-service.
Global Resiliency routes contacts across two active Regions
Cross-region routing lets agents in either linked Region receive contacts, with unified analytics and contact search across the pair.