Change a contact’s queue priority and routing age Explore how routing priority and age influence the order in which queued contacts reach agents.
What it does The sample lets a caller choose between example priority adjustments. Use it to understand the underlying routing block before applying business-driven prioritization.
When to use it Priority routing Queue management What it uses Amazon Connect flows Change routing priority / age Who it’s for Architects Contact Center Engineers Before you build AWS identifies this as an older-instance sample. In newer instances, the equivalent functionality appears in Sample queue configurations.
Official source
Official Resource AWS Documentation
View Official Resource Opens the original vendor resource in a new tab.
Last verifiedSeptember 2026
Verified means CxCave checked that this official resource exists and reviewed its metadata. It is not a claim of current vendor support or production readiness.
Implementation may require vendor accounts, licenses or configured platform services. CxCave does not host the vendor’s files.
