Amazon Connect Implementation Guide Add an Amazon Lex bot to a self-service flow Build a press-or-say menu that uses Amazon Lex for account-lookup intent and agent escalation.
What it does The walkthrough connects a Lex bot to a contact flow and a test phone number. It covers intents, slots, versions and aliases alongside the flow blocks needed to reach an agent.
When to use it Virtual agent AI self-service Account lookup What it uses Amazon Lex V2 Amazon Connect flows Get customer input Before you build Use the Lex V2 instructions. AWS states that Lex V1 support ended September 15, 2025; test aliases also have tighter limits than production aliases.
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Last verifiedSeptember 2026
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