Amazon Connect Implementation Guide Open a third-party app from an agent workspace guide Configure embedded apps, workspace tabs or external links using step-by-step guides.
What it does This guide explains the Application, App Launch and Link components and how flows launch a guide for an incoming contact. It includes application registration and domain-matching considerations.
When to use it Screen pop Third-party application integration Agent guidance What it uses Amazon Connect agent workspace Set event DefaultAgentUI Application component Who it’s for Administrators Integration Engineers Official source
Official Resource AWS Documentation
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Last verifiedSeptember 2026
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