Retrieve customer data with an AWS Lambda flow Invoke Lambda from a contact flow and use the returned value as customer context.
What it does The sample looks up a US state from a caller’s area code and uses a different response for chat. It demonstrates function invocation, returned attributes and failure handling.
When to use it Lambda integration Data lookup Data dip What it uses Amazon Connect flows Invoke AWS Lambda function Contact attributes Who it’s for Developers Contact Center Engineers Official source
Official Resource AWS Documentation
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Last verifiedSeptember 2026
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