Split contact traffic for an A/B routing test Use percentage-based distribution to send contacts down different flow branches.
What it does AWS illustrates random distribution with a dice-roll example. The same block pattern is useful when testing alternative contact treatments with a controlled traffic split.
When to use it A/B testing Traffic distribution What it uses Amazon Connect flows Distribute by percentage Play prompt Who it’s for Architects Contact Center Engineers Official source
Official Resource AWS Documentation
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Last verifiedSeptember 2026
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