What changed
Amazon Connect Global Resiliency added routing across two active, linked AWS Regions. Both Regions carry live traffic, while managers can view analytics and search contacts across the pair. Customers retain control over distribution and can shift new contacts and agents to one Region.
Vendor documentation (opens in a new tab)Why it matters
Running live traffic in both environments exercises configuration and integrations continuously rather than leaving one as an idle standby. It does not remove the need to test capacity and dependency behavior during a regional disruption.
CxCave practical context
Who should care
- Cloud architects
- Voice engineers
- Business continuity teams
Action
PLANNING RECOMMENDEDContact your AWS account team for access. Review the supported regional pairing, replicated dependencies, failover capacity and operational runbooks.
CxCave recommendation, not a vendor mandate unless explicitly stated.