Configure recording behavior in a contact flow See how a flow handles recording and monitoring differently for voice, chat and task contacts.
What it does The sample demonstrates the recording configuration block and channel-specific branches. Review consent, retention and storage requirements before adapting recording behavior for production.
When to use it Call recording Chat monitoring What it uses Amazon Connect flows Set recording behavior Contact channels Who it’s for Administrators Contact Center Engineers Official source
Official Resource AWS Documentation
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Last verifiedSeptember 2026
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