Build an IVR fallback for regional disruption Use emergency groups, callbacks and voicemail to explore business-continuity routing across Genesys Cloud organizations.
What it does The blueprint deploys two IVR examples to separate organizations using GitHub Actions and Terraform. It demonstrates fallback behavior during a regional interruption rather than promising automatic recovery for every deployment.
When to use it Disaster recovery Emergency routing Business continuity What it uses Genesys Architect Emergency groups Callbacks Voicemail Who it’s for Architects Contact Center Engineers Official source
Official Resource Genesys Cloud Blueprints on GitHub
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Last verifiedSeptember 2026
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