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Genesys CloudBlueprint

Set up a secure ServiceNow integration with Terraform

Configure the OAuth and JWT connection between Genesys Cloud and ServiceNow using reusable infrastructure definitions.

What it does

This blueprint models the secure communication link for Unified Experience as Terraform configuration. It provides a repeatable alternative to setting up each side of the connection manually.

When to use it

  • ServiceNow integration
  • Repeatable authentication setup

What it uses

  • Genesys Cloud CX as Code
  • ServiceNow Unified Experience
  • Terraform providers
  • OpenSSL

Who it’s for

  • Architects
  • Integration Engineers