Route ServiceNow callers using incident context Retrieve a caller’s active ServiceNow incident, prioritize the call and pass incident details to the agent.
What it does This HTTP data-dip template combines ANI lookup, incident retrieval and queue prioritization. An event flow can add call information to the relevant incident afterward.
When to use it ServiceNow integration Incident lookup Priority routing What it uses Webex Flow Designer HTTP connector ServiceNow REST APIs Who it’s for Integration Engineers Architects Official source
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Last verifiedSeptember 2026
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