Look up Salesforce customers and cases in an inbound flow Use caller-number lookup to retrieve Salesforce context, personalize routing and update the case after the call.
What it does The flow uses an HTTP connector and Salesforce APIs to retrieve account, contact and case details. It also illustrates sending call information back to the case.
When to use it Salesforce integration CRM lookup Case-based routing What it uses Webex Flow Designer Salesforce HTTP connector Event flows Who it’s for Integration Engineers Developers Official source
Official Resource Cisco Webex Help Center
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Last verifiedSeptember 2026
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