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Genesys CloudBlueprint

Bring Genesys Cloud analytics into Salesforce dashboards

Connect Salesforce to Genesys Cloud analytics APIs and visualize the data inside Salesforce.

What it does

This blueprint uses Salesforce Connect to make Genesys Cloud analytics available for Salesforce reporting. It includes Apex implementation material for teams working across the two platforms.

When to use it

  • Salesforce integration
  • Conversation analytics
  • Operational dashboards

What it uses

  • Salesforce Connect
  • Genesys Cloud Analytics API
  • Salesforce dashboards
Technologies

Who it’s for

  • Developers
  • Architects