Pass caller context to a Dialogflow CX virtual agent Exchange customer and appointment data with a Google Dialogflow CX bot, then route to an agent when needed.
What it does The template demonstrates an external customer lookup, a virtual-agent interaction and parsing the returned data. It retains collected context for further flow processing or escalation.
When to use it Virtual agent AI self-service Agent escalation What it uses Webex Flow Designer Virtual Agent HTTP Request Queues Official source
Official Resource Cisco Webex Help Center
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Last verifiedSeptember 2026
Verified means CxCave checked that this official resource exists and reviewed its metadata. It is not a claim of current vendor support or production readiness.
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