What it does
These examples expose transfer treatment that otherwise lives in system scripts. NICE explains the required names, deployment location and how to pass variables between scripts.
When to use it
- Agent-to-agent transfer
- Queue treatment
- Transfer troubleshooting
What it uses
- NICE Studio
- MAX
- CustomPersonalQueue
- CustomPersonalChatQueue
Who it’s for
- Contact Center Engineers
- Administrators
Before you build
Applies to MAX Transfer behavior and ACD chat, not Digital Experience chat. NICE recommends working with an account representative because incorrect customization can disrupt routing.