What changed
Pipeline Update 195 fixes AOR-15089: agents on Personal Connection dialer skills could remain Available without receiving calls because stale records made stopped skills appear active.
Vendor documentation (opens in a new tab)Why it matters
An available agent state does not guarantee that dialer work is reaching agents. This fix is operationally relevant when investigating idle time and apparent routing stalls, rather than being a cosmetic interface change.
CxCave practical context
Who should care
- Outbound administrators
- Operations supervisors
- Support engineers
Action
REVIEWCheck the deployment notification for your tenant. If you have observed this symptom, reference AOR-15089 and validate call delivery after the update reaches your environment.
CxCave recommendation, not a vendor mandate unless explicitly stated.