What it does
The guide shows how to assign an agent-assist configuration, pass an optional payload and preserve conversation identifiers. It also calls out agent-to-agent transfer handling.
When to use it
- AI agent assist
- Conversation transcripts
- Knowledge assistance
What it uses
- NICE Studio
- Agent Assist Hub
- AGENT ASSIST
- Google Cloud
Who it’s for
- Architects
- Developers
Before you build
NICE labels this integration as public preview. The source lists account, permission and Google voice-project prerequisites; access to the guide does not mean your tenant is enabled.