Route calls by business hours, holidays and overrides Start with a Flow Designer template that treats open hours, holidays and emergency closures differently.
What it does Cisco’s business-hours template uses centrally configured schedules to choose queueing or closure paths. Prompts can use Cisco text-to-speech or your own audio.
When to use it Business-hours routing Holiday routing Emergency routing What it uses Webex Flow Designer Control Hub business hours Queues Who it’s for Administrators Contact Center Engineers Official source
Official Resource Cisco Webex Help Center
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Last verifiedSeptember 2026
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