Build a menu-driven auto attendant Guide callers through an IVR menu and send them to the appropriate queue or destination.
What it does The template combines menu choices, queueing, transfers and input-error handling. It is a useful starting point for a conventional inbound telephone menu.
When to use it IVR menus Department routing What it uses Webex Flow Designer Queues Blind Transfer Who it’s for Administrators Contact Center Engineers Official source
Official Resource Cisco Webex Help Center
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Last verifiedSeptember 2026
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