Collect a post-call CSAT rating with a DTMF survey Offer a short touch-tone survey after the agent disconnects and store the rating in a reportable variable.
What it does The template asks callers to rate their experience and handles invalid or missing input. Cisco describes connecting it from the main flow’s agent-disconnected event.
When to use it Post-call survey Customer satisfaction What it uses Webex Flow Designer AgentDisconnected event Global reportable variables Who it’s for Administrators Contact Center Engineers Official source
Official Resource Cisco Webex Help Center
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Last verifiedSeptember 2026
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