Five9 Implementation Guide Customize Salesforce search and screen-pop results Define custom search behavior for voice and text interactions in a Five9 Salesforce integration.
What it does The tutorial documents the custom search class contract and the returned objects and screen-pop URL. Use it when the default search behavior needs to follow your Salesforce data model.
When to use it Salesforce integration Screen pop CRM lookup What it uses Five9 Salesforce integration Custom search class Who it’s for Developers Integration Engineers Official source
Official Resource Five9 CRM SDK Documentation
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Last verifiedSeptember 2026
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