Route repeat callers to their last agent Use GraphQL contact history to identify the agent who handled a caller’s recent interaction.
What it does The example searches the preceding 24 hours using the caller’s ANI. It demonstrates using the Search API through an HTTP connector to drive last-agent routing.
When to use it Last-agent routing Repeat caller handling What it uses Webex Flow Designer Webex Contact Center Search API HTTP connector Who it’s for Developers Contact Center Engineers Official source
Official Resource Cisco Webex Help Center
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Last verifiedSeptember 2026
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