CX Hub
Community guidelines
CX Hub is a place for contact center practitioners to help each other. These guidelines keep it useful and safe.
Be useful and respectful
- Ask clear questions: platform, what you tried, what you expected and what happened.
- Share what worked, including trade-offs and limits. Link to official documentation where possible.
- Disagree with ideas, not people. No harassment, discrimination or personal attacks.
Keep it safe
- Never post customer data, recordings, credentials, API keys, org IDs or anything covered by an NDA.
- No spam, unsolicited advertising, affiliate links or recruiting posts.
- Content is shared by members and isn't vendor guidance. Test changes in a non-production environment first.
Aura
Signed-in members can Give Aura (+1) or Take Aura (−1) on other members' discussions — one active vote per discussion, which can be removed or switched. You can't vote on your own posts. A discussion's Aura is its positive votes minus its negative votes, and a member's Aura is the total Aura of their published discussions. Aura can be negative. Deleted or moderated discussions stop counting. CX Hub Aura is separate from every other CxCave feature, including CX Verse.
Community titles
Titles are based on the number of published discussions you've started (comments, deleted and moderated posts don't count). Aura does not affect titles. They are participation-based community titles, not verified professional certifications.
| Published discussions | Title |
|---|---|
| 0–4 | CX Newcomer |
| 5–19 | CX Contributor |
| 20–49 | CX Practitioner |
| 50–99 | CX Specialist |
| 100–249 | CX Expert |
| 250+ | CX Veteran |
My CX Stack
Members can list the technologies they work with and rate their own experience from ★ Beginner to ★★★★★ Expert. Ratings are self-reported and are not verified by CxCave.
Reporting and moderation
Use Report on any discussion or comment that breaks these guidelines. Moderators may hide, remove or mark content as spam and may suspend accounts that repeatedly break the rules. New members have posting and link limits to reduce spam.