What changed
Genesys Cloud adds an organization setting that controls where authentication tokens are stored. Persistent storage can cut down on repeat logins, for example after a browser refresh. Session storage can reduce the risk of unauthorized access to tokens. The setting is included with all licenses.
Vendor documentation (opens in a new tab)Why it matters
Security teams often flag tokens kept in persistent browser storage, while agents and supervisors dislike being sent back to the login screen. Organizations now have to choose one side of that tradeoff deliberately, and the choice changes how often users sign in.
CxCave practical context
Who should care
- Administrators
- Security and compliance teams
Implementation considerations
REVIEWCheck the current token storage setting with your security team, pick the option that matches your policy, and tell agents and supervisors if switching to session storage will make them log in more often.
CxCave recommendation, not a vendor mandate unless explicitly stated.