What changed
Genesys extended the end-of-life date for existing integrations that embed the Genesys Cloud login web app in an iframe from February 4, 2027 to September 27, 2027. New integrations that try to load the login page in an iframe are already blocked. Existing integrations keep working during the extended transition, but by September 27, 2027 every application integration must use pop-out authentication. Genesys says the change protects against clickjacking.
Vendor documentation (opens in a new tab)Why it matters
Custom agent desktops, CRM embeds and partner apps that put the Genesys login inside a frame will stop authenticating after the deadline. The extension buys time, but the work, finding every embed and changing its sign-in flow, still has to be scheduled and tested.
CxCave practical context
Who should care
- Developers
- Architects
- Administrators
Implementation considerations
PLANNING RECOMMENDEDList custom and partner integrations that embed Genesys Cloud, find any that load the login page in an iframe, and schedule their move to pop-out authentication well before September 27, 2027.
CxCave recommendation, not a vendor mandate unless explicitly stated.