What changed
The workitem list supports custom-attribute columns for selected worktypes. Supervisors can choose information relevant to their operation without opening each workitem separately.
Vendor documentation (opens in a new tab)Why it matters
A well-chosen set of columns can make queues easier to scan and prioritize. The benefit depends on the quality and consistency of the attributes already captured in each worktype.
CxCave practical context
Who should care
- Supervisors
- Work automation administrators
Action
REVIEWIdentify the few attributes most useful for triage and test the list layout with supervisors. This feature requires the Work Automation add-on.
CxCave recommendation, not a vendor mandate unless explicitly stated.