What changed
Cisco lowered the maximum Desktop inactivity sign-out in Webex Contact Center desktop profiles from 10,000 minutes (almost seven days) to 12 hours. User activity resets the timer. Organizations set above 12 hours are reduced to 12 hours automatically, and a 12-hour sign-out is also applied where the inactivity timeout had been turned off before the change.
Vendor documentation (opens in a new tab)Why it matters
This changes behavior without any configuration step. Supervisor desktops left open on wall displays, long overnight shifts and agents who stay signed in across breaks can now be signed out after 12 idle hours, which shows up as unexpected logouts and gaps in real-time views. Cisco positions the cap as keeping sessions and real-time reports accurate.
CxCave practical context
Who should care
- Administrators
- Supervisors
- WFM teams
Implementation considerations
REVIEWCheck desktop profile timeout settings, identify teams or displays that relied on longer or disabled timeouts, and brief supervisors and WFM before they see unexpected sign-outs.
CxCave recommendation, not a vendor mandate unless explicitly stated.