CxCave
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Genesys CloudNew Feature

Bot flows can manage custom conversation attributes natively

Architect bot and digital bot flows gain native actions to create, retrieve and update custom conversation attributes, with JSON support.

Release date:

  • Self-Service
  • Integrations

What changed

Flow authors can create, get and update custom conversation attributes directly in Architect bot flows and digital bot flows. The release also adds the JSON data type and JSON editor support in those flow types.

Vendor documentation (opens in a new tab)

Why it matters

Context that previously needed a data action can now be handled inside the flow, reducing API calls and exposure to rate limits. Attribute naming and ownership still need governance so bots and agents read the same context.

CxCave practical context

Who should care

  • Architect flow developers
  • CX architects

Action

REVIEW

Identify bot flows that call data actions only to read or write conversation attributes and evaluate replacing them with the native actions.

CxCave recommendation, not a vendor mandate unless explicitly stated.

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